frequently asked questions

FAQ

Updates

We wil be updating everyone on their orders throughout the whole process via email, sms and our instagram. Thank you for your support and patience and we hope you like your item when it arrives! For any questions or concerns please email: zalion.pt@gmail.com

Shipping

We understand the excitement of receiving your order, and we wanted to take a moment to provide some information about our shipping policy, our standard shipping timeframe for in stock is 1-3 Work Days, for Pre-Sale Drop products is 3 to 6 weeks, and we are committed to ensuring that your order reaches you in the best possible condition.

Please keep in mind that our shipping estimate includes the time required for order processing, quality checks, and transit to your address rest assured, we´re doing everything in our power to get your order to you as swiftly as possible while maintaining our quality standards.

Washing

Machine wash cold with like colors.

Wash inside out.

Only non-chlorine bleach when needed.

Tumble dry low.

Cool Iron when needed.

Exchanges/Returns

If your product is damaged we allow exchanges within 1-2 days of delivery please use the inbox feature and explain your problem.